--- CaseFlow

Multi-Brand Casework Management

Dashboard

AI Studio CRM --�

Case Pipeline

- SLA Breach Alerts

Today's Tasks

Cases by Category

Monthly Volume

Compensation by Brand

IDClientBrandCategoryStatusBankAgentSLAAmountAI

📊 Facebook Leads

Warm inbound leads from Meta/Facebook adverts

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Total Leads
-
New / Queued
-
Contacted
-
In Pipeline
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Task Board

All agent tasks pending, in progress, awaiting approval

Pending
In Progress
Awaiting Approval
Done Today
0
- Waiting (Blocked)
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Automated Casework Pipeline

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Real-time status of Lambda-powered automation functions. Auto-refreshes every 60 seconds.

- Loading live Lambda stats...

Pipeline Execution Log

📋 Full Logs Page 🏥 Oliver Health
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Queue Depths

Stuck Jobs (leases)

Dead-letter Inspector

-'- WhatsApp
- Email
- SMS

Cases by Bank

Cases by Category

SLA Compliance
87%
Avg Resolution (days)
34
FOS Success Rate
62%

Monthly Compensation Recovered

Case Volume by Brand (Monthly)

Overview
Campaigns
Contact Progress
URL Manager

- Nurture Engine Control Panel

STOPPED

By Brand

By Category

Status Pipeline

Campaign Steps

- Recent Activity

Nurture Leads

NameEmailPhoneBrandCategoryStatusStepLast MessageNext ActionEnrolled

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Contact Progress - Per-Person Activity

Name Phone Email Brand Category Progress - - - Last Contact Next Due Status
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Campaign URLs

BrandCategoryLabelClaim Type LabelURLStatusAction
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#App NameSourceBusinessCategoryTypeNotes

Apps by Business

Apps by Category

Apps by Source

Total Forms
33
Brands
3
Claim Types
11
Active
33
Brand Claim Type Form URL Status Actions
FOA Reference Submission ID Name Brand Claim Type Signed Date Status Actions

FOA Document

Total Cases
-
Needs Draft
-
In Review
-
Sent / Emailed
-

Cases for Drafting

ClientCategoryLender Draft StatusProgressMissing Info DateActions
Loading cases...
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Select a case to begin drafting
Click any row in the table to open the drafting workflow
Not Checked
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awaiting analysis
- Not Paid
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chase ready
-... Payment Plan
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monitor
-... Likely Paid
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verify & close
InvoiceClientEmail BalanceOverdueStage Payment StatusAI SummaryActions
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- Invoice CRM Test Suite

Creates a live test invoice and tests every workflow: Stripe, Email, WhatsApp, AI Call, and Court Claim

Test Configuration

- A real invoice + Stripe payment link will be created. Real messages sent to the test details above. Amount is small ( 5) to minimise any charges.

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Invoice Tests Ready

Tests: Invoice Creation -... Stripe Link - Email Chase -'- WhatsApp Chase - AI Call --- Court Claim

Takes ~30 seconds. Creates a real 5 test invoice.

- System Test Suite

Tests all channels (Email, WhatsApp, SMS, FOA) across all 3 brands with real messages

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Allison Allcott - WhatsApp Quick Test

Send a single test WhatsApp message using the real AA templates

Test Configuration

- Real messages will be sent to the above details. The engine will run immediately regardless of business hours.

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Ready to Test

Click Run All Tests to fire a test message across every channel and brand right now.

Takes ~15 seconds. Real messages sent to configured test details above.

Client Documents

All uploaded documents - search by name, email, reference or postcode

Total: -
Client Doc Type File Brand Source Date Actions
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Query any identifier to resolve a full case bundle across all systems

Recent Gaps

Click Refresh to load
- - auto - - pending -... - sent 24h - - failed
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Create reusable agent teams and assign them to cases. Agents collaborate under an orchestrator.

- Active Team Assignments

GDPR / DSAR Management

Track Subject Access Requests, deadlines, and lender responses

Drill Down

-
Select an email
Click any email to view it and generate an AI draft response
Incoming Call
Zoho Voice